About the Role

We are seeking an experienced Operations Manager to lead international supply chain, import logistics, and procurement operations with a strong focus on Asia-based manufacturing and direct import programs. This office-based role supports both brick-and-mortar retail and e-commerce channels across all brands, ensuring timely container flow, customs clearance, and delivery of parts, accessories, and finished goods from overseas suppliers to domestic distribution centers and customers.

Please note: This position is not located in a warehouse or distribution center. It is based in an office environment.

Experience supporting both brick-and-mortar retail and e-commerce operations within a consumer products company is required for consideration.

What You’ll Do:

• International Logistics Oversight: Lead end-to-end import operations, including direct container scheduling from Asia, customs clearance, import documentation compliance, HTS classification coordination, and port-to-warehouse distribution. Manage 3PL partnerships and carrier rate negotiations.
• Support Business Growth: Drive operational initiatives supporting retail and e-commerce expansion by managing budgets, optimizing workflows, and developing scalable policies.
• Cost Optimization: Identify and execute cost-reduction strategies across international freight, duties, warehousing, and distribution while maintaining service levels.
• Vendor & Global Partner Management: Select and manage overseas suppliers and logistics partners; negotiate freight terms, monitor performance, and maintain strong relationships with Asia-based manufacturers and forwarders.
• Supply Chain & Import Compliance: Oversee international shipping timelines, monitor customs processes, mitigate delays, and ensure regulatory compliance for all inbound shipments.
• Cross-Functional Collaboration: Partner with merchandising, finance, and operations teams to align demand planning, inventory flow, and global sourcing strategies.
• Inventory Control: Monitor inbound inventory flow, warehouse performance, and stock levels to meet service targets and retail commitments.
• Performance Metrics: Establish and track KPIs related to freight cost, transit time, customs clearance efficiency, and overall supply chain performance.
• Team Leadership: Oversee team performance, scheduling, and professional development within logistics and supply chain functions.

What We’re Looking For:

• Bachelor’s degree preferred, or equivalent experience
• 5+ years in operations or supply chain management
• Strong experience in both e-commerce logistics and brick-and-mortar retail
• Proven leadership and negotiation skills
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Excellent communication and organizational abilities
• Bilingual in English and Mandarin (required).

Title: Operations Manager  
Wage Range: $85,000.00 USD- $100,000.00 USD
Location: Onsite Chino, CA

At Nexgrill, we’re all about bringing people together around the grill. Since 1993, we’ve been crafting quality outdoor cooking products—gas grills, charcoal grills, griddles, and more—designed to create memorable moments. With expertise in stainless steel, cast aluminum, and more, we deliver top-tier products at competitive prices.

What We Offer:

100% employer-paid HMO health care plan

Voluntary Benefits: Dental, Vision, Term Life, Accident, Critical Illness and Pet Insurance

401(K) Safe Harbor Plan for your future

Generous paid time off for work-life balance

Growth through training and development

Fun, engaging work environment

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